01 · IDENTIFY
Describe what you need
Specify the model, installation and distributor you work with.
Discover AGYE / WARRANTIES AND SERVICES
WARRANTIES AND SERVICESYour equipment.
Your equipment.
Our ongoing support.
A question about your installation, a replacement part or a warranty request? AGYE directs you to the right people and coordinates follow-up.
Talk to our team →
Illustration of AGYE’s support approach.
THE AGYE APPROACHClear follow-up.
Clear follow-up.
At every step.
To help us process your request, prepare the equipment reference, serial number, a description of the issue and photographs where useful.
02 · ORGANISE
Prepare the next steps
Our team explains the information needed and any return or assessment process.
03 · FOLLOW UP
Stay informed
Parts tracking, discussions with the manufacturer and replacement when the applicable conditions are met.
AGYE applies its suppliers’ warranties. Coverage, availability and lead times are confirmed for each request.
Warranty information
The periods listed by AGYE are shown below. Contact us to confirm the terms applicable to your product and purchase.
Nedap
Two years for electronic parts and five years for monitoring, subject to the applicable manufacturer terms.
Förster-Technik
One year, subject to the applicable manufacturer terms.
Replacement parts
Availability and dispatch lead times depend on the part required. Contact AGYE before returning equipment or planning an intervention.
A question? A project?
One number to reach the right contact: +33 3 80 45 50 64.
Contact AGYE →Meet our team →